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What to Do When You Can't Access a Website (But Others Can!)

Have you ever tried to visit a website, only to find it’s not loading for you while others are able to access it just fine? You’re not alone—this is a surprisingly common issue that many of our clients face. 

At Waves Web Design, we’ve been solving website mysteries like this since 2003. With decades of experience serving businesses, non-profits, and local governments, we know how frustrating it can be when a website just won’t load. Let’s walk through some simple steps to get you back online and share some tools you’ll want to bookmark for future use.


Step 1: Check If the Website Is Down for Everyone or Just You

A quick and easy way to determine if a website issue is widespread is to use Down for Everyone or Just Me (https://downforeveryoneorjustme.com/). This free tool will tell you if the website is truly offline or if the problem is specific to your device or network.

For example, let’s say you’re trying to visit example.com but it’s not loading. Simply type the website URL into the tool, and it will let you know if the site is up and running. This step is perfect for tech-savvy individuals and non-techy users alike—it’s straightforward and reliable.


Step 2: Troubleshooting Local Issues

If the website is online but not loading for you, here are some steps to troubleshoot:

  1. Clear Your Cache and Cookies: Sometimes, outdated browser data can cause loading issues. Clear your cache and cookies and try again.

  2. Flush Your DNS: Your device may have cached an outdated IP address. Use the following commands to flush your DNS:

    • Windows: ipconfig /flushdns

    • Mac: sudo dscacheutil -flushcache

  3. Test with Another Network or Device: Use a mobile hotspot or switch to a different device to see if the problem persists. If it works elsewhere, the issue is likely with your network.

  4. Use a Proxy Browser: If you suspect your IP address is blocked, try using a proxy browser to check the site. Trusted proxy services like KProxy (https://www.kproxy.com) or Hide.me (https://hide.me/proxy) allow you to access a site using an alternate IP address.


Why This Happens

There are several reasons why a website might not load for you:

  • Your IP address has been blocked by the website’s server.

  • Cached data on your device is outdated.

  • DNS settings on your network are not resolving the site properly.

  • Temporary server-side issues or regional restrictions.


 

Tools We Recommend


Conclusion

Website access issues can be frustrating, but with the right tools and a little troubleshooting, you’ll often have the issue resolved in minutes. Bookmark this post and share it with anyone who might need a quick solution.

And of course, if you’re looking for a web design partner who values long-term, supportive client relationships, give us a call at 307-265-2157. We’d love to work with you!